I have been a Phil Collins fan since I was a child. My mother used to play his records all the time, and it was because of him that I got into drumming. It was also a way to bond with my new step-dad at the time, as he gave me the DVD of the ‘Live and Loose in Paris‘ tour, which I appreciated, and watched often. It was at that time that the three of us made a pact to see Phil Collins if he ever toured again.
Here we are 14 years down the line, all ecstatic at the thought of this dream finally coming true. My husband is a huge Collins and Genesis fan too, so when we heard about the tour, we leapt at the chance to try and get tickets, it would have been very special for the 4 of us to experience together.
I could barely sleep on Thursday night. I kept waking up every hour on the hour and checking the time to make sure I hadn’t overslept. I woke up at 7.30am and turned both my laptop and computer on to try and double my chances, got the ticket pages loaded up, had my card details ready and began counting down. I am very experienced in buying tickets so my primary concern was whether or not I’d get decent seats, not whether or not I’d get any tickets at all!
After what seemed like forever watching a timer on the page countdown, 9am finally arrived. I frantically searched for tickets and at 9.01am was told there was none left, and that I could buy them for 5x the price on a sister site owned by the vendor instead. How could this be possible?! My heart sank, and I felt sick at the realisation. I kept trying for over an hour before giving in. I couldn’t (and still can’t) believe it, and I feel heartbroken, to be honest. I know it sounds a bit dramatic, but we’ve been waiting for this for so long and to have that ripped from under you by people out to make a profit is indescribable.
Ticket touts ruined it for us, and thousands of other fans too. Why is this allowed to happen? What can be done to stop it? I’d love to know because this practice is ruining the industry, and outpricing loyal fans.